gNEO export policy

  • We export to most countries but not all, our export conditions differ from county to country based on few factors
  • Most small size orders under $500 can be exported abroad using credit card depending on the country and pursuant to credit card verification, large size orders will require direct money transfer to our bank account in advance. Best way to money transfer is by using OFX.com to reduce unnecessary wire transfer fees
  • All orders must be paid in advance including shipping, freight, and insurance.
  • We will provide all paperwork required for importing into your country but clearing customs and any related charges is responsibility of the customer, including any local sales tax govern by customer’s state, local and other regulatory authorities.
  • We do not manipulate commercial invoices for importing so please don’t ask us to do that
  • Customer is completely responsible for shipping and forwarding charges, any prices quoted and displayed on our website are EXW prices unless shipping calculator is used for estimation.
  • We will need a copy of a Valid ID to verify billing address for credit card purchases.
  • Fedex will be used for most International Shipments but in some cases we may need to use DHL.
  • All international returns will be sent back at the customers’ expense and gNEO will provide support. International customers are thus requested to proof test a sample before placing order on large quantity. If gNEO made an error in shipping wrong product then it’ll be our responsibility to rectify the situation.