FAQ

All relevant information regarding purchasing, shipping and return for gNEO can be found on this page. If you don’t find an answer or the information you are looking for then feel free to call us or send a message via Contact page.

To subscribe for product updates and specials:
  • Call +1 703-646-1364
  • Submit your request on Contact page
To Purchase:
  • We have enabled purchase of some oils directly online and for limited quantity, Online Shop. For large orders please use one of the following methods listed below
  • Call +1 703-646-1364
  • Submit your (PO) request on Contact page
  • Fax your purchase order to +1 703-991-4883
Payments:
  • We accept credit card at no service charge for orders up to 5000 USD. Credit cards accepted are: VISA, MasterCard, AMEX, Diners Club, Discover and JCB.
  • We are Authorized.net approved merchants to accept credit cards. We are serious on safety of your credit card information and will continue to stay PCI compliant by enrolling in Trustwave program, we do not store your credit card information in our system, neither soft or hard copy. We may request credit card information for validation to deter fraudulent transactions for non-online orders but once validated we shred the card information digitally and mechanically. Please click on the Authorize.Net and TrustWave links below to validate our enrollment and compliance.
  • Online Payments

  • We also accept banker’s check, regular U.S. issued check or money orders; payment instruments should be sent to our business address. Your order will be shipped once we receive your payment. Alternately, wire transfer can accelerate the shipment process and this is also the recommended approach for international orders.
Shipping:
  • We no longer offer free shipping because it isn’t cost effective for all oils. We have lowered our cost and shipping is no longer included in our cost model bringing transparency on cost of purchase from shipping.
  • The shipping calculation sometimes is not calculated accurately or doesn’t offer shipping via USPS and therefore we advice you to contact us for shipping information to your destination if you feel it’s incorrect.
  • We may use freight shipping for large orders, the shipping tool does not offer that option at the moment.
Insurance:
  • FedEx offers free insurance for orders up to $100. Please contact us if you need to buy insurance on high value order.
Returns:
  • gNEO will pay for return shipping if we made a mistake in shipping the wrong product.
  • Customer satisfaction is important to us. If the quality of the product did not meet your expectation then you can ship the item back to us within 90 days, please request for return authorization. Re-stocking fee of 15% may apply if more than 10% of the product is used. Customer will need to pay for return shipping.
  • We advice customers buying or intending to buy large quantity to try out a sample from the batch before ordering a large quantity.
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