gNEO export policy

  • We export to most countries but not all, our export conditions differ from country to country based on few factors
  • Most small size orders under $500 can be exported abroad using credit card depending on the country and pursuant to credit card verification, large size orders will require direct money transfer to our bank account in advance.
  • We reserve the right to request a copy of a Valid ID to verify billing address for credit card purchases.
  • All orders must be paid in advance including shipping, freight, and insurance.
  • We will provide all paperwork required for importing into your country but clearing customs and any related charges to import is responsibility of the customer, including any local sales tax govern by customer’s state, local and other regulatory authorities.
  • Please do your homework on importing into your country, understand what you are expected to pay in customs and headaches involved in customs clearance into your own country before placing orders. 
  • Every country may have a unique rules and regulations for importing into your county, be very sure if you are aware and able to.
  • For International Orders – all parcel shipping is strictly done via FedEx International Economy or Priority, sorry we do not use DHL.
  • We do not manipulate commercial invoices for importing so please don’t ask us to do that
  • Customer is completely responsible for shipping and forwarding charges, any prices quoted and displayed on our website are EXW prices unless shipping calculator is used for estimation.
  • All international returns will be sent back at the customer’s expense. International customers are thus requested to proof test a sample before placing order on large quantity. If gNEO made an error in shipping wrong product then it’ll be our responsibility to rectify the situation.

IMPORTANT: International shipments may be subject to import duties, taxes, and customs fees determined by the destination country. In some cases courier services may deliver shipments without collecting these charges from the importer and instead bill the shipper. To avoid unexpected charges or delivery delays, gNEO may request an estimated deposit for duties and taxes before shipping certain international orders. If the courier collects the duties directly from the importer upon delivery, any deposit collected for these charges will be refunded accordingly.

  • If the importer pays any duties, taxes, or customs fees directly to the courier, they may share valid proof of payment with gNEO to request a refund of any previously collected deposit. Upon verification, the refund will be processed promptly.

  • In cases where proof of payment is not provided, gNEO will reconcile the actual charges based on the courier’s final invoice. As for international orders FedEx billing cycles may take up to 90 days, any applicable refund of the deposit difference will be processed within this timeframe.