Need Help?

We are at your complete disposal for any questions

All relevant information regarding purchasing, shipping and return for gNEO can be found on this page. If you don’t find an answer or the information you are looking for then feel free to call us or send a message via Contact page.

  • Call +1 703-646-1364
  • Submit your request on the Contact page

  • We have enabled purchase of some oils directly online and for limited quantity, Online Shop. For large orders please use one of the following methods listed below
  • Call +1 703-646-1364
  • Submit your (PO) request on Contact page
  • Fax your purchase order to +1 703-991-4883

  • Our current credit card and echeck processor is Elavon.
  • Get Natural Essential Oils does not hold customers’ credit card information.
  • All credit card payments are subject to verification to deter fraudulent transactions; we may request for identity proof to match with billing address submitted for online or email transactions for unverified users.
  • We also accept banker’s check, regular U.S. issued check or money orders; payment instruments should be sent to our business address. Your order will be shipped once your payment is cleared, it typically takes up to 5 business days. Alternately, wire transfer can accelerate the shipment process and this is also the recommended approach for international orders.

  • Shipping sometimes is not calculated accurately or doesn’t offer shipping via USPS and therefore we advice you to contact us for shipping information to your destination if you feel it’s incorrect. We also refund excess shipping if the shipping paid by customer is in excess of what it should be.
  • We may use freight shipping for large orders, the shipping tool does not offer that option at the moment.
  • Shipping dates during Checkout is estimate only and Get Natural Essential Oils does not offer any guarantee on carrier’s ability to deliver by estimate date. If any delay in shipping is caused by the carrier then Get Natural Essential Oils will be unable to offer refunds on shipping cost nor will contact the carrier on behalf of the customer to process refund – We apologize but we simply do not have the workforce for such administrative task.
    • Orders are usually processed within 24 business hours and shipment maybe picked up the next business day from our facility, herein referred as handling time below
    • Shipping calculator does not take into consideration handling time and thus customer needs to add at a minimum 1 to 2 business day to the estimate date.
    • If Get Natural Essential Oils is unable to ship on time due to extenuating circumstances then the customer will be contacted prior to shipping to get explicit approval and waiver of shipping guarantee.

  • FedEx offers free insurance for orders up to $100 and priority mail offers free insurance up to $50. We’ve implemented insurance charges to make sure your package is insured, contact us if you want to waive the insurance but please note we won’t be responsible if your package is lost or damaged.
  • FedEx has also been denying loss claim if the package is shown as delivered to customers’ address. Carriers believe it’s customers’ responsibility to secure package or install security and monitoring devices for packages once they have been delivered and onus is passed on to the customer at that point.
    • In such event, Get Natural Essential Oils in good faith may file for loss claim with the carrier but will not guarantee replacement or refund of loss package.
    • Alternately, greedy carriers have implemented so called Direct and Indirect Signature surcharge that cost $5 and $7 respectively. This cost is not embedded for small orders and customers who wish to do so should contact us before the order is shipped.
      • Most orders above $500 automatically require signature and this cannot be avoided, this charge is embedded when the order is placed and the customer is not required to pay this additional surcharge.
    • In general, carrier’s insurance without signature covers for packages lost by the carriers or damaged during transit and nothing else. These are the carrier’s policy and Get Natural Essential Oils will not be liable for lost packages and delivered that are shipped without signature surcharge.

  • gNEO will pay for return shipping if we made a mistake in shipping the wrong product.
  • Customer satisfaction is important to us. If the quality of the product did not meet your expectation then you can ship the item back to us within 90 days, please request for return authorization. Re-stocking fee of 15% may apply if more than 5% of the product is used, for expensive oils the threshold is 2%. Customer will need to pay for return shipping.
  • Returned products must be in resalable condition and oils and butters should must maintain product integrity as when they were shipped from our facility. All plugs, closures, etc. must be returned in the same condition as shipped from our facility ensuring safe return of our product without any losses or damages to the contents. **** No refund will be issued if our products are mishandled or are not in resalable condition ****.
  • We advice customers buying or intending to buy large quantity to try out a sample from the same batch before ordering a large quantity, for our wholesale customers sample is free within U.S.; for new customers we request shipping charges or we can use your shipping account.
    • Comparing our oils to your existing supplier is not recommended for two main reasons:
      1. Natural products are natural and origin, weather, processing, supplier and other factors play a key role in the final outcome of the product
      2. This industry is filled with adulterated products, sometimes the producers adulterate and sometimes the distributors do for higher profitability and many inexperienced users have no idea the extent of adulteration in this industry
    • We are well aware of the quality of our products so do yourself a favor and order smaller sample first before ordering larger quantity and getting into hassle of returning because it doesn’t match the profile from your current or past supplier. This arguments don’t go well because we don’t know what crap you are buying from your supplier.

  • Glass Bottles
    • Amber bottles are used for smaller quantity and up to 4 oz of essential oil.
    • Aluminum bottles are used for 8 oz to 2 kilos for essential oil; exception being Sandalwood, we use 2.5 and 5 kg Al containers.
  • Steel Containers
    • 1 Gal steel containers for essential oils with exception of Sandalwood oil
  • Plastic Containers
    • Carrier oils and hydrosols are shipped in plastic containers for 32 oz, 64 oz and 1 Gal (equivalent to 123 oz to 128 oz depending on the oil/water content based on viscosity of the liquid)

  • gNEO will pay for return shipping if we made a mistake in shipping the wrong product and will ship replacement at our cost.
  • Customer satisfaction is important to us but regrettably returns or exchanges are not allowed in this product category due to organic certification policy.
  • Customers are required to test for compatibility of their product before purchase. No refunds or exchanges will be allowed in this product category.
    • Request for free sample for compatibility test